SysAid Technologies has announced a new IT helpdesk mobile application for Windows Phone (News – Alert) 7 (WP7).
Windows Phone 7 allows the users to easily sort, scan, and manage multiple accounts, plus edit Office documents on the go.
It is the only phone that comes equipped with Xbox LIVE and it also provides most innovative versions of popular apps, the company claims.
Ensuring that every request is routed and handled in a timely and professional manner, SysAid’s (News – Alert) application will provide users with the ability to manage their IT helpdesks while on the go. Allowing portably view all service requests assigned to his or her team, the SysAid IT mobile helpdesk and asset management application provides administrators with various benefits.
“Mobile access is becoming an increasingly important component of IT departments around the world,” said Israel Lifshitz, CEO of SysAid Technologies. “The ability to instantly access required information without booting up a laptop, and the ability to quickly update a ticket or asset results in higher efficiency without compromising on service. This is just one of the many ways that mobility is helping to advance the IT industry”
With the help of SysAid IT mobile helpdesk, users can filter helpdesk and asset lists per field, update the status, priority, due date, and other fields of a service request. Apart from the ability to update an asset name, location, owner and other fields, they can also create new service requests. Also, compatible with all releases of SysAid IT, the SysAid WP7 mobile application is free of charge, the company has stated.
In April 2010, the company unveiled its new BlackBerry IT Helpdesk Application. The company also announced plans to roll-out similar Android (News – Alert) app on that occasion. This free application is made available for download on Blackberry App World and is designed to enable IT professionals to easily monitor and manage helpdesk requests and IT assets in real time. The SysAid mobile application is designed to facilitate complete accessibility and control over service requests.